Versand

🚚 Shipping Policy

Processing Time

All orders are processed within 1–3 business days after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Note: During holidays or high-demand periods, processing times may be slightly longer.

Shipping Rates and Delivery Estimates

We offer free worldwide shipping on all orders.

Estimated delivery times:

  • United States: 7–21 business days

  • Canada: 7–21 business days

  • Europe: 7–21 business days

  • Australia & New Zealand: 7–21 business days

  • Other countries: 7–21 business days

Delivery times may vary depending on your location and customs processing.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
Please allow up to 48 hours for the tracking information to become available.

Shipping Carriers

We work with trusted global carriers such as UPS, FedEx, DHL, and local postal services to ensure safe and reliable delivery.

Lost or Damaged Packages

If your order hasn’t arrived within the estimated timeframe or was damaged during transit, please contact us at your.sapalay@gmail.com — we’ll investigate and make it right.

Customs, Duties, and Taxes

Sapalay is not responsible for any customs fees or import taxes that may apply to international shipments.
All charges imposed during or after shipping are the responsibility of the customer.

Wrong Address Disclaimer

Please make sure your shipping address is correct before placing your order.
We are not responsible for lost packages due to incorrect or incomplete addresses.

Contact Us

For any questions regarding shipping or delivery, reach out to our support team:
📧 your.sapalay@gmail.com